News tagged: QoE

07 January, 2021

The six 4G fundamentals forming effective 5G foundations

The enhanced capabilities and functionality that 5G offers are the cause of much excitement across the global telecommunications industry. (more…)

06 December, 2019

Quality of Experience reigns supreme in the battle against customer churn

Communication Service Providers (CSPs) around the world are spending an enormous amount of money on bandwidth and network equipment as they strive to deliver optimal Quality of Experience (QoE) across a range of existing and planned services. (more…)

19 August, 2019

Five ways OTT platforms can maintain Quality of Experience

Over the top (OTT) or video streaming services have now been commonplace for over a decade, with the first services emerging in 2006. Since that time, much has changed. (more…)

04 June, 2019

TEOCO acquires quality of experience measurement experts Ciqual to combine analysis of mobile handset and networks

TEOCO, a provider of planning & optimisation, assurance and analytics solutions to over 300 communication service providers (CSPs) worldwide, announced the acquisition of Ciqual Limited, a quality of experience (QoE) measurement solutions provider to global CSPs, regulators and enterprises. (more…)

16 January, 2019

The long and winding road to 5G begins with 4G optimisation

The close of 2018 saw the UK operator O2 leave its customers without access to 3G or 4G data connectivity for more than 24 hours. The ensuing uproar underlined the critical importance of mobile broadband to all UK consumers, writes Tony Gillick, the vice president of solutions management at Openet.

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03 January, 2019

CSPs add value to SD-WAN by achieving full QoE visibility

Quality of experience (QoE) has long been evasive for communications service providers (CSPs), especially when it comes to ensuring that the quality of service they provide matches the QoE users are subjected to, writes Michael Rezek, the vice president of business development and strategic partnerships at Accedian.

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17 November, 2018

What does Hotspot 2.0 really mean for your business?

Wi-Fi connectivity is extremely important for businesses and is a key tool driving customer satisfaction across the retail, hospitality and transportation sectors, as well as cost control and employee productivity in the enterprise. Users simply want, nay expect, to be seamlessly and securely connected wherever they are and able to get on with whatever task they need to complete without participating in the plumbing, writes Blaz Vavpetic, the chief technology officer of iPass.

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26 October, 2018

Mobile Video Industry Council says 90% of traffic on 5G will be mobile video

Openwave Mobility’s Mobile Video Industry Council meeting in London, and including Tier 1 mobile operators Deutsche Telekom, EE, KPN, MTS, Orange, Telefonica, Telus and Vodafone, expect that up to 90% of 5G traffic could be mobile video. (more…)

25 May, 2018

Data analytics and automation lead to greater customer experience management

When it comes to customer experience management, replying to an incident in real-time is imperative as to reduce frustrations from customers. Predicting and fixing issues before they even become visible to a customer is even more favourable, says Neven Stipčević, CTO of Bulb Technologies, (more…)

13 April, 2018

Fon acquires XCellAir to reinforce Fontech’s Home Wi-Fi solution and strengthen North American presence

Fon has acquired XCellAir, a commercial initiative by mobile research and development company InterDigital Inc., focused on Wi-Fi Quality of Experience (QoE). The acquisition strengthens Fontech, Fon’s technology arm, which is focused on the development of wireless solutions for operators and enterprises, and further establishes Fon’s position in the North American market (more…)