Telecoms, energy, and financial sectors paying out more than ever in the UK for poor customer care

Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries it made

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How mobile operators can mitigate the effects of spam

Spam – don’t you just hate it? As a mobile phone owner, it’s annoying to constantly receive SMS messages that you haven’t asked for and haven’t consented to. Whether they

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