No customer left behind: Supporting the unconnected in the Internet of Things age

The rise of connected devices has been described by some as the next Industrial Revolution. This new age of connectivity is expected to permeate every part of our lives, changing

Read more

How a better service desk improves the customer experience

In today’s customer-centric world, customer experience has become a top business priority. In 2016, Gartner predicts almost 90% of companies will compete primarily on the quality of the customer experience.

Read more