The 7 myths of crowdsourcing and customer experience

Using crowdsourcing to develop a real-time picture of things is not new. Your traffic app does it, weather forecasters do it and you might use Uber now and again too.

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Network engagement maturity – A simple model

For mobile operators, most people agree that the network is the primary thing that customers are paying for. Everything else is secondary and research backs that up, too.

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Mobile customer satisfaction measurement tool for network operators launched by SpatialBuzz

A new handset measurements capability has been launched by cloud-based customer experience analytics and service monitoring provider, SpatialBuzz.

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Telecoms and learning from your favourite restaurant

Imagine deciding to go to a new mobile operator after having heard so much (from them) about how great they were. You call them up and are greeted by a

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Cloud-based CEM consultant SpatialBuzz appoints Peter Young as new CEO

SpatialBuzz, a cloud-based customer experience analytics and service monitoring consultant, announced the appointment of new chief executive officer Peter Young. Peter joins the SpatialBuzz team following a two year position

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