personalisation

Delivering personalised and intuitive digital customer-centric experiences was once the preserve of digitally native tech-savvy giants. Not so anymore. In a data-driven world, exceeding – or better still – anticipating

Customers today have more options than ever about where they spend their money, writes Jonathan Wax, the vice president for EMEA at Nexidia.

Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year

The telecoms sector is in the midst of its biggest era of disruption since the introduction of the mobile phone in the mid to late 1980s, writes Dan Faulkner, the

As innovations continue to evolve at a rapid pace, ITSPs are under increasing pressure to establish differentiated services, writes Rob Pickering, the chief executive of IPCortex. One hot topic of

If you are a business in the 21st century, you cannot afford not to engage with your customers via mobile, writes Matthew Winters, the chief executive of Veoo.

As communications service providers (CSPs) continue on the path towards digital transformation, they are finding that technology has, without a doubt, become an indispensable tool for driving customer engagement, writes

Comptel has revealed its My Digital Moments blueprint for enabling personalised digital customer journeys to help communications service providers’ (CSPs) in their quests to improve customer experience. The blueprint includes