News tagged: personalisation

14 March, 2019

Deliver the personalised experiences today’s customers demand

Customers today have more options than ever about where they spend their money, writes Jonathan Wax, the vice president for EMEA at Nexidia.

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14 August, 2018

Globe’s Eclipse shares view of Amdocs customer experience collaboration

Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year service agreement, Amdocs will assist Globe in modernising its IT operations across several lines of the operator’s business. The vendor will focus on delivering enhanced customer experience across all Globe’s customer touchpoints and will introduce capabilities including artificial intelligence (AI) and machine learning (ML). Here, Rebecca Eclipse, the chief customer experience officer at Globe Telecom, provides further details of the deployment.

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06 June, 2018

AI is vital for CSPs in the evolving telecoms sector

The telecoms sector is in the midst of its biggest era of disruption since the introduction of the mobile phone in the mid to late 1980s, writes Dan Faulkner, the senior vice president and general manager of Nuance Communications. Not only is the stagnant regulatory environment threatening the market’s agility but the revenues of communications service providers (CSPs) are also in decline due to new players joining the market.

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10 October, 2017

AI, bots and contextual comms are the future of enterprise communications

As innovations continue to evolve at a rapid pace, ITSPs are under increasing pressure to establish differentiated services, writes Rob Pickering, the chief executive of IPCortex. One hot topic of discussion that triggers much debate is how artificial intelligence (AI), chatbots and machine learning will shake up communications in the coming years. Indeed, it would be no exaggeration to say we are ushering in a major communications revolution from the perspectives of people to people, people to machine, machine to people, and machine-to-machine (M2M), and that spells opportunity for ITSPs. (more…)

17 July, 2017

Engaging on mobile just got more personal

If you are a business in the 21^st century, you cannot afford not to engage with your customers via mobile, writes Matthew Winters, the chief executive of Veoo. (more…)

31 May, 2017

How CSPs can address the cultural shifts imposed by changes in customer behaviour

As communications service providers (CSPs) continue on the path towards digital transformation, they are finding that technology has, without a doubt, become an indispensable tool for driving customer engagement, writes Russell Palmer, the director of Communications & Media Industry Solutions, Europe at Pegasystems. (more…)

14 February, 2017

Comptel launches My Digital Moments blueprint for personalising customer journeys

Comptel has revealed its My Digital Moments blueprint for enabling personalised digital customer journeys to help communications service providers’ (CSPs) in their quests to improve customer experience. The blueprint includes a self-service mobile application that provides insight, engagement and control over how customers consume digital services and gives operators a direct line to offer customised and relevant digital offerings. (more…)