Paul Whitelam
Empowered and engaged telecom field service technicians are the gateway to customer loyalty
Recruiting new customers can be an expensive undertaking, and companies need to do everything within their power to deliver an experience that keeps customers loyal.
Read moreApplication of AI enhances field service management for 5G, IoT and beyond
As communications service providers (CSPs) gear up for 5G and look to support IoT businesses as a new business line of their own, field service engineers will be under more
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