Paul Hughes
The year ahead: Five key telecoms trends to look for in 2020
As we cross another year off the books, we look towards what 2020 will bring the telecoms industry. As 5G continues its roll-out and operators continue to transform their businesses
Read moreManaged services in the 5G era
Working with a trusted partner can help operators focus on their core business during complex digital transformation projects. With over 50% of telco CEOs seeing digital transformation as a business
Read moreHow can cable providers win in the competitive 5G world?
As consumers spend their lives addicted to digital content, gaming, social media and the like, it’s blatantly obvious that connectivity is critical to service providers’ “survival” and ability to meet
Read moreProfiting from IoT – Look to your partners for success
The Internet of Things (IoT) as a new business offering has opened the door for the service provider community to embrace the upsides new innovative consumer and enterprise service opportunities.
Read moreThe customer and partner interactions: DSP transition Part 2
We saw how the industry making enough progress along the DSP path in Part 1 yesterday. The below Figure 1 shows that the greatest challenge to digital service delivery is the
Read moreTaking stock of the Digital Service Provider roadmap: DSP transition Part 1
The technological and organisational transition from network operator to Digital Service Provider (DSP) is no laughing matter. It comes with a fairly long roadmap, complex integrations, and in some cases,
Read morePutting the ‘intelligent’ in intelligent digital engagement
Even in 2017, it’s not always possible to describe typical digital interactions as “intelligent”. Certain online retailers have their act together, recommending products based on previous purchases and offering discounts
Read moreSmart Home initiatives will help cable providers evolve for the digital consumer
Cable providers may still have a monopoly in parts of the world, but that doesn’t mean they aren’t under the threat of churn. Cord cutters are finding easy ways around
Read moreReadying OSS/BSS for the DSP world
As the world goes digital, the evolution to Digital Service Provider (DSP) creates new business challenges that most traditional communication service providers (CSPs) have yet had to face.
Read moreManaged services and the customer experience: Reaping the benefits and avoiding the pitfalls
As Paul Hughes of Netcracker says, evolving from what was traditionally positioned as the simple outsourcing of a technology or process, managed services has evolved to be increasingly hands on
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