The year ahead: Five key telecoms trends to look for in 2020

As we cross another year off the books, we look towards what 2020 will bring the telecoms industry. As 5G continues its roll-out and operators continue to transform their businesses

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Managed services in the 5G era

Working with a trusted partner can help operators focus on their core business during complex digital transformation projects. With over 50% of telco CEOs seeing digital transformation as a business

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How can cable providers win in the competitive 5G world?

As consumers spend their lives addicted to digital content, gaming, social media and the like, it’s blatantly obvious that connectivity is critical to service providers’ “survival” and ability to meet

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Profiting from IoT – Look to your partners for success

The Internet of Things (IoT) as a new business offering has opened the door for the service provider community to embrace the upsides new innovative consumer and enterprise service opportunities.

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The customer and partner interactions: DSP transition Part 2

We saw how the industry making enough progress along the DSP path in Part 1 yesterday. The below Figure 1 shows that the greatest challenge to digital service delivery is the

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Taking stock of the Digital Service Provider roadmap: DSP transition Part 1

The technological and organisational transition from network operator to Digital Service Provider (DSP) is no laughing matter. It comes with a fairly long roadmap, complex integrations, and in some cases,

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Putting the ‘intelligent’ in intelligent digital engagement

Even in 2017, it’s not always possible to describe typical digital interactions as “intelligent”. Certain online retailers have their act together, recommending products based on previous purchases and offering discounts

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Smart Home initiatives will help cable providers evolve for the digital consumer

Cable providers may still have a monopoly in parts of the world, but that doesn’t mean they aren’t under the threat of churn. Cord cutters are finding easy ways around

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Readying OSS/BSS for the DSP world

As the world goes digital, the evolution to Digital Service Provider (DSP) creates new business challenges that most traditional communication service providers (CSPs) have yet had to face.

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Managed services and the customer experience: Reaping the benefits and avoiding the pitfalls

As Paul Hughes of Netcracker says, evolving from what was traditionally positioned as the simple outsourcing of a technology or process, managed services has evolved to be increasingly hands on

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