Managed services and the customer experience: Reaping the benefits and avoiding the pitfalls

As Paul Hughes of Netcracker says, evolving from what was traditionally positioned as the simple outsourcing of a technology or process, managed services has evolved to be increasingly hands on

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Zuckerberg, Google, 5G and the battle for Africa

It is as if Mark Zuckerberg cannot help himself. He is nice to the communications industry one moment, and then has a swipe at it the next.

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‘Year 0’ for real orchestrated NFV/SDN deployments

Mobile World Congress provides a good opportunity to assess the state of network virtualisation in the telecom market.

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Saudi’s STC looks for better customer experiences, taps Ericsson’s OSS/BSS suite

Ericsson and STC, Saudi Arabia, have signed an extensive operations support system/business support system (OSS/BSS). As a result of the agreement, STC expects to deliver an improved customer experience to

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Next Generation OSS/BSS & Pricing Summit

Event date: October 7-8, 2015 Kensington Close Hotel, London

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CSPs can’t save their way to greatness, new offers and services will be their salvation

Communications service providers (CSPs) need to move from a mentality of saving costs to one of creating new sources of revenue. Those can come from effective use of CSP data,

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