CENX, a provider of service orchestration solutions for software-defined and virtualised networks, has partnered with Ericsson to integrate CENX’s Cortx Service Orchestrator as a key element of Ericsson’s global Managed Services Delivery Platform. The Cortx Service Orchestrator solution allows Ericsson’s managed service professionals to proactively monitor customers’ data connectivity services, providing real-time visibility of end-to-end circuit availability and performance, spanning multiple technologies.
Cortx Service Orchestrator delivers a graphical dashboard to identify performance degradation – such as frame loss, latency and jitter, and simplifies the isolation of faults, significantly reducing mean time to repair (MTTR), increasing network availability and enhancing customer experience.
Ericsson will be able to identify degradation of ethernet circuits before they begin to significantly impact end users of the network using the CENX system which also provides service delivery teams with the ability to measure Local Exchange Carriers and Alternate Access Vendors’ performance against key performance indicators and manage them in line with service level agreements.
“We are pleased to be working with Ericsson for a global go-to-market strategy with an integrated solution offering,” said Ed Ogonek, the president and CEO of CENX. “This deployment has proven that Cortx Service Orchestrator is able to meet the usability, scalability and performance requirements of one of the world’s largest network operations.”
Jean-Claude Geha, the vice president and global head of Ericsson’sManaged Services Business Portfolio, added: “This successful partnership is one example of how Ericsson Managed Services is continually using innovative tools to serve its customer base worldwide.”