optimisation

Companies across every industry are striving to make better use of data – to improve the efficiency of processes and gain a deeper understanding their customers, writes Ravi Palepu, the

For mobile operators, most people agree that the network is the primary thing that customers are paying for. Everything else is secondary and research backs that up, too.

At first sight, the last decade has been incredibly exciting for marketers with a raft of new digital tools offering automation, customer insight and unprecedented measurability. Yet look beyond the

NEC Corporation has launched a consulting service, called the TMS Professional Service, which enables communications service providers (CSPs) to plan and implement strategies based on the analytics of their network data traffic.

Refining the process for customer experience has long been a source of operational challenge for the telecommunications industry, says Sanyog Chaudhry of Wipro Ltd.

Netcracker Technology announced that Lightower Fiber Networks, a provider of all-fiber, high-performance networking solutions delivered over its own network, has used Netcracker’s Infrastructure Optimisation solution as the platform to consolidate

EXFO is joining forces with NEC/Netcracker’s SDN/NFV Solutions unit in order to help communications service providers (CSPs) access the full benefits of network functions virtualisation (NFV) and software-defined networks (SDN).

Aspect Software, a provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, released the findings of a new study with Pelorus Associates, which quantifies the value of modern agent

InfoVista has announced a binding agreement to acquire Ascom’s TEMS business which incorporates the vendor’s network testing, monitoring and optimisation offerings.

What do Uber, Google and Spotify have in common? If your answer is, “They are three of the best-known and fastest innovators on the planet,” you’d be absolutely right, of