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29 January, 2021We’re increasingly reliant on our networks to keep us working, entertained and connected to our loved ones. Networks ensure our kids get an education and have smart new toys to play with. (more…)
11 December, 2020It’s been 10 years in the making. It’s cost billions to develop and implement. Millions more have been spent on inspirational advertising campaigns depicting an aspirational 5G lifestyle to encourage customers to upgrade. (more…)
06 March, 2020Omnisperience, a provider of business-to-business (B2B) service provider industry insights and market strategies, has identified an emerging nanobusiness opportunity for ICT firms. In the company’s latest green paper it outlines that this hidden sector of the business market is a huge opportunity for information & communications technology (ICT) firms looking for new sources of revenue, but Omnisperience argues it is currently being overlooked. (more…)
11 October, 2018Although only 40% of communications service provider (CSP) customers look at their bills regularly this still presents millions of customers for most providers and this channel of communication is not being maximised, writes George Malim. Billing communications remain a neglected channel according to a recent survey of 40 CSPs across EMEA, North America and Asia conducted by Omnisperience on behalf of BriteBill.
28 November, 2017A new, global research study by Brite:Bill, an Amdocs company, has found that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn. More than two-thirds of consumers reportedly find their bills hard to understand and 75% are not interested in the information provided. (more…)
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