omni-channel

The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing

New research by retail & telco technology expert Conversity has revealed that 37% of consumers buying telco products are persuaded to opt for cross-sell opportunities (such as TV and broadband packages) after

When it comes to customer experience management, replying to an incident in real-time is imperative as to reduce frustrations from customers. Predicting and fixing issues before they even become visible

Amdocs, a provider of software and services to communications and media companies, announced that Mtel, Bulgaria’s leading mobile, fixed, broadband and IPTV services provider, is transforming the digital commerce and

MATRIXX Software has launched MATRIXX Digital Commerce, a single platform that reportedly delivers the same carrier-grade performance and reliability that communications service providers (CSPs) require for mission-critical business applications across cloud,

Nuance Communications, Inc. has launched Nuance Loop, an artificial intelligence (AI) and data analytics-powered marketing platform for pre-paid mobile operators that aims to deliver new and incremental revenue streams.

Fixed-mobile convergence has been lauded for a long time without much action. After debuting to much fanfare more than a decade ago, the industry just sort of stopped talking about

The rise of connected devices has been described by some as the next Industrial Revolution. This new age of connectivity is expected to permeate every part of our lives, changing

Redknee Solutions Inc. a provider of real-time monetisation and subscriber management software, has signed a new multi-million dollar digital transformation contract with Tbaytel, the largest independently owned telecommunications service provider

Mahindra Comviva, a global provider of mobility solutions, has announced the launch of the MobiLytixTM Suite, a big data-driven mobile analytics solution that generates actionable customer insights.