NTF

Apple has lost its habitual ‘leader’ position to Android in the eternal smartphone performance battle. This is according to the Q2 2016 State of Mobile Device Performance and Health report

No Trouble Found (NTF) returns are a persistent and expensive problem for the telecoms industry, costing $4.5 billion a year. At the root of the problem is the improper diagnosis

With the rise in smartphone use and the ability to download any application a consumer desires, mobile operator call centres are finding themselves increasingly responsible for not only traditional network