NPS

As network operators continue to roll out new services, it is important to ensure that customers continue to get the same Quality of Service (QoS) and level of satisfaction that

So far in this series, we’ve looked at the ways in which CSPs can improve the subscriber experience by looking at their service assurance and care functions through the lens

Subscriber loyalty is coveted by every mobile operator, as it is the key to higher lifetime value of customers and is becoming more and more difficult to achieve.

The telecoms market has become saturated to the extent that communications service providers (CSPs) can no longer compete on price and service packaging.

For an industry that has only been around for 120 years, telecommunications has seen a lot of change. In a short period of time we have gone from the basic

Customer experience management (CEM) is a large and often poorly defined subject that covers a vast spread of needs from network engineering to the retail experience provided to customers. It’s

To improve customer advocacy and loyalty, communications service providers (CSPs) are now looking to superior customer experience management as a key differentiator, writes René Tonon