NPS

The close of 2018 saw the UK operator O2 leave its customers without access to 3G or 4G data connectivity for more than 24 hours. The ensuing uproar underlined the

It’s no secret that the telecoms sector has been suffering from increasingly high churn rates and declining average revenue per user (ARPU). In July this year, says Kevin Gillan, European MD

As we know all too well, network evolution presents both opportunities and challenges for the mobile Communications Service Provider (CSP). Furthermore, says Adhish Kulkarni of Evolving Systems, as not all

As Brexit negotiations rumble on, one thing is certain: skilled workers from Europe are leaving Britain. For MVNOs that have based their business model on a migratory workforce or a

European telecoms operators must improve customer service levels if they are to halt the long-term decline in revenue. That is the message delivered by Analysys Mason at the analyst firm’s

Customer experience technology provider Sabio has identified 10 key steps that organisations should follow to help ensure the success of their Speech Analytics deployments.

Delivering good customer experience (CEX), at levels equal or higher to that of other industries, has long been a struggle for telecoms service providers. Operators understand how important it is

As digitalisation continues to revolutionise a number of traditional vertical sectors, companies around the world – large and small – are striving to reach a more agile and customer-centred business

CellMining Ltd, a provider of behavior-based network analytics and optimisation, announced that it will demonstrate the capabilities of the latest version of its Subscriber Experience Hub at next week’s CEM

The commercial need for a customer experience strategy that both fits your customers’ preferences and aligns to business capabilities, budgets and resources can create a continual operational struggle.