Netflix

A long legacy of excellent customer service means nothing when the level of service begins to decline. Even the smallest lapse can cause loyal customers to take their business elsewhere.

A recent report, from Gartner emphatically points out that “Digital business initiatives will struggle unless CIOs and business leaders change the way they think about networking.” Gartner states that “by

The communications service provider (CSP) industry is experiencing significant challenges. Disruptive technologies have given way to an army of streaming service providers, such as Netflix, Amazon and Apple’s iTunes, as

How to tame the tech titans asked a January 18th Economist headline in Competition in the digital age. A more recent article (American tech giants are making life tough for

To highlight the risk bound in tech, OnRecycle.co.uk – who share a penchant for mobile software – sought to uncover the danger of malware in our everyday apps. After all,

Recent research from Virtusa has uncovered that businesses, including communications service providers (CSPs), are facing an existential risk from the enormous growth of technology giants such as Baidu, Alibaba and

Over the last year there has been a rush to offer greater value with unlimited plans may have seemed beneficial for consumers, but the reality is that it resulted in

The future development of the telecommunications market – is one where telecommunications lives at the centre of nearly all communications and entertainment services, observes GlobalData, a data and analytics company.

IP-based technology is expected to transform the competitive landscape of TV and video markets. This article presents evidence that TV and video market revenue in Europe is relatively unaffected so

The number of households worldwide which pay for streaming video services such as Netflix and Amazon Video has now broken through the 250 million mark, according to the latest research from Strategy Analytics’ TV and