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News tagged: multi-channel
Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions. (more…)
Most tech-savvy consumers believe that they are more ‘multi-channel’ than the companies that serve them
A significant number of increasingly tech-savvy consumers feel aggrieved at the difficulty they face getting service from businesses, despite their commitment to multi-channel strategies aimed at easing the waiting times for customers. (more…)
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