multi-channel
Media reports of fingerprint and facial recognition security vulnerabilities show the need for a different approach
A UK newspaper’s investigation into the strength of various technology-driven alternatives to the basic password has revealed the ease with which malignant actors can bypass these systems.
Read more
Robust self-service platform now essential in the modern customer engagement centre, says Aspect
Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of
Read more
Most tech-savvy consumers believe that they are more ‘multi-channel’ than the companies that serve them
A significant number of increasingly tech-savvy consumers feel aggrieved at the difficulty they face getting service from businesses, despite their commitment to multi-channel strategies aimed at easing the waiting times
Read more
