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09 September, 2022Orange wanted to meet its customers’ expectations by picking up speed on its digital offers in several countries in Africa and the Middle East. Many customers are more interested in digital, a trend that has gained momentum due to the Covid crisis. For example, Orange mobile data traffic increased 30% between 2020 and 2021.
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01 August, 2022Montreal, Canada. 28 July, 2022 – Bell announced the availability of 5G+ service in southern Ontario, offering customers the country’s fastest mobile technology yet on Canada’s top-ranked 5G wireless network.
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20 September, 2021Smishing attacks or scam text messages grew by nearly 700% in six months in the UK, with calls on telcos to get a grip on the problem across the world, writes business technology journalist Antony Savvas
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06 August, 2018Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews the senior CX principal at Medallia.
24 July, 2018Entersekt, fintech solutions, has signed an agreement with the GSMA to offer Mobile Connect to its institutional customers. (more…)
14 June, 2018I find myself sitting in Schiphol Airport, trying to switch off. But I can’t, says Lina Andolf-Orup of Fingerprints. As with everyone that went to Money 20/20 Europe, I’m exhausted. But I leave the show excited by the progress the payments community has made in the last year, (more…)
08 June, 2018In July 1997, says Dave Ashton, CEO of Loco2, I was a new analyst for the tech consulting firm Accenture. My boss’s client, China Telecom, had asked us to aid in a spin-out IPO of their mobile unit and so I was sent to Beijing to work on the project. (more…)
01 June, 2018Sprint has launched Sprint Secure Wi-Fi, an application for the operators’ subscribed smartphones and tablets. Sprint Secure Wi-Fi reportedly protects mobile users using unprotected public Wi-Fi by encrypting all data traffic as it goes between the device and the internet. (more…)
23 May, 2018Mobile usage is changing: customers expect round the clock coverage, super-fast 4G internet, and excellent customer service. However, new research has revealed that network service downtime has had an ever bigger reputational damage on telecoms than previously thought. (more…)
27 April, 2018Recent research from Virtusa has uncovered that businesses, including communications service providers (CSPs), are facing an existential risk from the enormous growth of technology giants such as Baidu, Alibaba and Tencent – the BATs – and others such as Amazon, writes George Malim
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