Mike Bourke
Modern consumer-like software tools make happier, more productive customer service agents, research shows
Aspect Software, a provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, released the findings of a new study with Pelorus Associates, which quantifies the value of modern agent
Read moreWorkforce chatbot Aspect Mila intelligent assistant aims to bring new efficiency to contact centre agents
Aspect Software, has announced a new interactive assistant to redefine how contact centre supervisors and agents interact with workforce applications and each other.
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