metrics

To stay ahead of the everchanging global threat landscape, enterprises are transitioning from traditional, premises-based security measures to next-generation solutions that both simplify and bolster their defences.

Customer experience technology provider Sabio has identified 10 key steps that organisations should follow to help ensure the success of their Speech Analytics deployments.

Delivering good customer experience (CEX), at levels equal or higher to that of other industries, has long been a struggle for telecoms service providers. Operators understand how important it is

TM Forum has launched a Digital Maturity Model (DMM), a new tool that allows communications service providers (CSPs) to assess their digital maturity and plan their digital transformation across their

The UK’s 4th Generation (4G) mobile network coverage is not good enough – that’s the damning indictment from the country’s National Infrastructure Commission (NIC).