Choosing a digital transformation partner for success

According to a number of industry analysts (McKinsey, BCG, KPMG and Bain & Company), the risk of failure for digital transformation projects is somewhere between 70% and 95%. Partnering with

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The three As: a telco’s best investment

For a service provider (SP) to compete in an increasingly competitive market, it must invest in three categories. It’s well understood that analytics, AI and automation, the three As, will

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The three As: A telco’s investments are automation, analytics and AI

For a service provider (SP) to compete in an increasingly competitive market, it must invest in three categories. It’s well understood that analytics, AI and automation, the three As, will

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Monetising the metaverse with billing fit for the future

According to Nick Clegg, Meta’s president of global affairs, the “metaverse is coming, one way or another.” Judging by the string of significant acquisitions made with the metaverse in mind

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The winners of this year’s fibre broadband race will share a culture of innovation

When the coronavirus pandemic hit a few years ago it fundamentally changed the way people will live and work for decades to come. One of these changes was that many

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How CSPs will drive customer experience (CX) excellence in 2022

Communication service providers have helped get the UK and many other countries through the pandemic. Their networks and services ensured children could continue learning during lockdowns and have kept people

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Are Eco-SIMs an unnecessary step in telco sustainability?

In October 2021, telecom and global mobile network operator (MNO) Vodafone announced its new Eco-SIM made from recycled plastic. Any sustainability feat is positive for the telecommunications industry, which contributes

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Advancing telcos to the digital frontier

Retail providers Amazon, Aldi and Tesco are trialling checkout-free stores in the UK, where customers can conveniently grab their shopping and leave the store without visiting a cashier. It’s clear

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Choose the appropriate operating model to achieve scalability through co-creation

The pandemic has undoubtedly been a great accelerator for key trends across all industries. In fact, according to a McKinsey report, sectors that were at the top of the economic

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Overcoming the barriers to digital transformation

The pandemic has rapidly accelerated digital transformation across the globe. Businesses scrambled to improve their operational agility in order to adapt to the volatile and unpredictable climate. In fact, a

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