News tagged: Martin Morgan

05 September, 2019

Shock as survey shows customers see operators as digital service providers

Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be extrapolated. For once, the survey, commissioned by Openet, presents positive news for operators. It says that customers are increasingly willing to buy digital services from operators and are looking to them for digital innovation. George Malim reports from Dublin, Ireland.

(more…)

19 March, 2018

Specialist vendors target third way of delivering best of breed BSS for digital transformation

Among the drones, phones, cars and, yes, spacecraft at this year’s Mobile World Congress, it was easy to think the BSS talk was simply business as usual. However, there were several clear indicators at the show that business as usual is no longer fit for purpose in the digitally transformed telecoms industry of the future, writes George Malim.

(more…)

19 October, 2017

Virtual networks will be majority provider of services in 5 years, says Frost / VanillaPlus survey: Part 2

Analysts at Frost & Sullivan have been working with VanillaPlus to find out from our readers about the difficulties facing communication service providers (CSPs) involved in digital transformation of their business and operations. We asked them to respond to 10 key questions and yesterday we reported on the first five. (more…)

18 October, 2017

CSPs feel management siloes can be avoided in hybrid networks, Frost / VanillaPlus survey finds: Part 1

Analysts Frost & Sullivan collaborated with VanillaPlus recently to ask our readers their thoughts on 10 key questions facing communication service providers (CSPs) involved in digital transformation of their business and operations. In a 2-part summary, Jeremy Cowan reports on the findings. (more…)

26 January, 2016

Turning Big Data into Smart Data – the secret to improving CEM for Digital Services

The rush for new revenue remains a key concern for service providers globally. The competitive pressures they face from declining margins and increased competition from new and traditional players are well documented. These operators continue to contemplate their own individual strategic responses to this tricky trading environment. Most are uniting behind the need to provide a broader range of digital services to their customers – targeted services that maximise the vast swathes of customer data they possess. (more…)