Martin Morgan
Shock as survey shows customers see operators as digital service providers
Reports of telecoms operators enduring a lingering decline to become commoditised infrastructure providers may have been exaggerated if the results of a new survey of mobile operators’ customers can be
Read moreSpecialist vendors target third way of delivering best of breed BSS for digital transformation
Among the drones, phones, cars and, yes, spacecraft at this year’s Mobile World Congress, it was easy to think the BSS talk was simply business as usual. However, there were
Read moreVirtual networks will be majority provider of services in 5 years, says Frost / VanillaPlus survey: Part 2
Analysts at Frost & Sullivan have been working with VanillaPlus to find out from our readers about the difficulties facing communication service providers (CSPs) involved in digital transformation of their
Read moreCSPs feel management siloes can be avoided in hybrid networks, Frost / VanillaPlus survey finds: Part 1
Analysts Frost & Sullivan collaborated with VanillaPlus recently to ask our readers their thoughts on 10 key questions facing communication service providers (CSPs) involved in digital transformation of their business
Read moreTurning Big Data into Smart Data – the secret to improving CEM for Digital Services
The rush for new revenue remains a key concern for service providers globally. The competitive pressures they face from declining margins and increased competition from new and traditional players are
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