How can telcos avoid a digital onboarding disaster?

Onboarding is one of the most important phases of a telco’s customer journey. It’s the first experience that a customer has with their service provider, and as we all know,

Read more

Improving customer retention in telecoms

A survey conducted by Accenture revealed that 77% of telcoms customers are willing to retract their loyalty towards a specific network operator. Lock-in contracts are no longer sufficient to retain a customer

Read more

eSIMs the digital nomad’s tech essential

The shift to remote working has forced many organisations to rethink whether an employee’s proximity to the office should still be a key factor for certain roles. In theory, technology

Read more