Use predictive analytics to perfect the customer experience

Staying in business is increasingly a challenge for companies, let alone expanding and attracting new customers. But in today’s competitive landscape, growth and diversification is a necessity. Wisdom tells us

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Emotional connections are the building blocks of customer loyalty

Brand loyalty is achieved through emotion and trust, says Frederic Durand, the chief executive and founder of Diabolocom.

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Pipe dreams

As we know all too well, network evolution presents both opportunities and challenges for the mobile Communications Service Provider (CSP). Furthermore, says Adhish Kulkarni of Evolving Systems, as not all

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The importance of the human touch in contact centres

In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.

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European Commission awards Wiraya €2m to stimulate artificial intelligence innovation in Europe

Wiraya, which develops a Managed Mobile Customer Activation software, has been awarded €2 million in innovation grants by the European Commission, for the development of Wiraya Activation Intelligence.

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Ofcom gives UK consumers the opportunity to dump their operator – by text

It may not be the classy thing to do but ending a relationship by text message is what UK regulator Ofcom has mandated customers will be able to do with

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Short, frequent, low-volume DDoS attacks continue to dominate

Service providers, hosting providers and digital enterprises are all impacted by DDoS attacks. But besides the headline-grabbing volumetric attacks, another more sinister DDoS method lies in the shadows.

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Mobile wallet providers missing out on revenue opportunities, finds Amdocs survey

Amdocs has revealed the findings of a consumer and service provider survey, which has revealed that mobile financial service (MFS) providers are failing to fully realise the potential of loyalty

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Modern consumer-like software tools make happier, more productive customer service agents, research shows

Aspect Software, a provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, released the findings of a new study with Pelorus Associates, which quantifies the value of modern agent

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