LogMeIn
Rescue Live Guide offers secure co-browsing for agents and ‘frictionless’ customer support
LogMeIn has launched Rescue Live Guide, which reportedly provides instant and secure co-browsing capabilities that enable customer service agents to resolve issues faster via guided, personalised support.
Read moreHumanise the customer experience with AI
It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at
Read moreLogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup
LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence
Read moreNo customer left behind: Supporting the unconnected in the Internet of Things age
The rise of connected devices has been described by some as the next Industrial Revolution. This new age of connectivity is expected to permeate every part of our lives, changing
Read moreMobile experiences make or break customer loyalty says study, as consumer satisfaction across industries declines
A new study by LogMeIn, Inc. and research firm Vanson Bourne reveals that companies are falling “woefully short” when it comes to delivering a satisfying mobile experience for customers.
Read moreHow a better service desk improves the customer experience
In today’s customer-centric world, customer experience has become a top business priority. In 2016, Gartner predicts almost 90% of companies will compete primarily on the quality of the customer experience.
Read moreAria Systems raises US$50m investment to meet growing global demand for Enterprise Monetisation
Aria Systems, which helps enterprises grow recurring revenue, announced it has raised US$50 million in new capital.
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