Rescue Live Guide offers secure co-browsing for agents and ‘frictionless’ customer support

LogMeIn has launched Rescue Live Guide, which reportedly provides instant and secure co-browsing capabilities that enable customer service agents to resolve issues faster via guided, personalised support.

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Humanise the customer experience with AI

It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at

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LogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence

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No customer left behind: Supporting the unconnected in the Internet of Things age

The rise of connected devices has been described by some as the next Industrial Revolution. This new age of connectivity is expected to permeate every part of our lives, changing

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Mobile experiences make or break customer loyalty says study, as consumer satisfaction across industries declines

A new study by LogMeIn, Inc. and research firm Vanson Bourne reveals that companies are falling “woefully short” when it comes to delivering a satisfying mobile experience for customers.

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How a better service desk improves the customer experience

In today’s customer-centric world, customer experience has become a top business priority. In 2016, Gartner predicts almost 90% of companies will compete primarily on the quality of the customer experience.

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Aria Systems raises US$50m investment to meet growing global demand for Enterprise Monetisation

Aria Systems, which helps enterprises grow recurring revenue, announced it has raised US$50 million in new capital.

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