Julien Rio
When the going gets tough, the tough get going to your nearest competitor
Telecoms operators are more vulnerable today than they have ever been, says Julien Rio, senior director of marketing, RingCentral. As the economic downturn starts to bite, subscribers will seek to pay
Read moreEmbracing omni-digital customer service in the telco sector
Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake
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