When the going gets tough, the tough get going to your nearest competitor

Telecoms operators are more vulnerable today than they have ever been, says Julien Rio, senior director of marketing, RingCentral. As the economic downturn starts to bite, subscribers will seek to pay

Read more

Embracing omni-digital customer service in the telco sector

Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake

Read more