Jeremy Cowan

Analysts at Frost & Sullivan have been working with VanillaPlus to find out from our readers about the difficulties facing communication service providers (CSPs) involved in digital transformation of their

Analysts Frost & Sullivan collaborated with VanillaPlus recently to ask our readers their thoughts on 10 key questions facing communication service providers (CSPs) involved in digital transformation of their business

Carriers and even carriers’ carriers need to stimulate growth and reduce their dependency on declining voice revenues. All of which comes as news to no-one, says Jeremy Cowan. But how

Consumers like chatbots. In fact, many prefer them to call centre agents. But there’s a public perception that service providers (SPs) are simply using the technology to cut one of

As techies argue over the merits of Samsung‘s Galaxy S8 or holding out for the Apple iPhone X announced yesterday, spare a thought for Jo or Joe Average Buyer. Many

As we reported on August 2 (US senators planning bill to ‘secure’ the Internet of Things but users are a weak link, say experts), US senators are demanding tougher security

It can be hard to find investment funding for infrastructure projects in sub-Saharan Africa. It’s doubly hard if you’re looking for private sector investors, says Jeremy Cowan. But there are

Robin Kent is urged by Jeremy Cowan to think the unthinkable about telcos’ future. The Adax director still can’t foresee the fundamental change of business model that telcos urgently need.

One of the problems with the Internet of Things (IoT), says Robin Kent, director of Adax, is that not all network operators have figured out how to make money from

Following the recent agreement in Europe on the new tariffs applied to the wholesale roaming market, VanillaPlus asked Jacques Bonifay, president of MVNO Europe and CEO of France-based Transatel for