Jean-Phillipe Goyet

So far in this series, we’ve looked at the ways in which CSPs can improve the subscriber experience by looking at their service assurance and care functions through the lens

In the first part of this series, I outlined how CSPs are improving service operations by looking at their business through the lens of the customer, says Jean-Phillipe Goyet of Guavus.

The telecoms market has become saturated to the extent that communications service providers (CSPs) can no longer compete on price and service packaging.