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Chatbots will cut down energy supplier call waiting times, says Aspect
Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and
Read moreRobust self-service platform now essential in the modern customer engagement centre, says Aspect
Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of
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