Omnichannel solutions that drive customer contact digital transformation vital for success, finds Frost & Sullivan

Demand for contact centre analytics capabilities, enhanced application functionality, and the addition of new contact channels such as social and mobile contact are pockets of growth in the highly competitive,

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Cloud adoption: The impact of cloud delivery models on contact centres

As far back as 47 years ago, J.C.R. Licklider had a vision that the entire world could be connected through an “intergalactic computer network”, allowing users to access programs and

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