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14 December, 2021

How can telcos avoid a digital onboarding disaster?

Onboarding is one of the most important phases of a telco’s customer journey. It’s the first experience that a customer has with their service provider, and as we all know, first impressions count. Despite this, it’s also one of the key areas where mistakes are made when a telco decides to go digital. Here, Hamish White, CEO of telecoms software provider Mobilise reveals the common mistakes telcos make when adopting a digital onboarding strategy, and how they can be avoided.

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01 December, 2021

Advancing telcos to the digital frontier

Retail giants Amazon, Aldi and Tesco are trialling checkout-free stores in the UK, where customers can conveniently grab their shopping and leave the store without visiting a cashier. It’s clear that consumers expect intuitive digital services as standard and supermarkets aren’t the only ones who should listen. Here Hamish White, CEO of telecommunications software provider Mobilise, shares insight into how telcos can effectively digitalise their services to succeed in a digitally transformed world.

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24 November, 2021

Advancing telcos to the digital frontier

Retail providers Amazon, Aldi and Tesco are trialling checkout-free stores in the UK, where customers can conveniently grab their shopping and leave the store without visiting a cashier. It’s clear that consumers today expect intuitive digital services as standard and supermarkets aren’t the only ones who should listen.

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08 November, 2021

Telecoms trio announce digital transformation webinar

A trio of telecommunications software and solution providers will host a webinar on 10 November 2021 to discuss how telcos can get their digital transformation right. Aimed at mobile network operators (MNOs) and mobile virtual network operators (MVNOs) across Europe, the webinar will be hosted by Mobilise, Oasis Smart SIM and ARIADNEXT three digital transformation specialists striving to promote a digital-first mindset in Mobile Ecosystem. The webinar will be moderated by Tata Communications, a global digital ecosystem enabler.

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27 October, 2021

Telecoms gets personalised

No one likes to feel like a number and good customer service can change that. In fact, 84% of consumers say being treated like an individual, not a number, is critical to preventing customer attrition. In the hypercompetitive telecoms industry, this ethos is even more important. So how can telcos make their services personal and prevent churn? Here, Hamish White, CEO of telecommunications software provider Mobilise, explains.

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16 September, 2021

The MVNO in the 5G era: 5G presents opportunities that must be seized

The Ericsson Mobility Report states that 5G mobile subscriptions will exceed half a billion by the end of 2021 making 5G the fastest adopted mobile generation in history. The 4G rollout taught mobile virtual network operators (MVNOs) that they must take a more proactive approach if they are to successfully compete with larger mobile network operators (MNOs). Here, Hamish White, CEO of telecommunications software provider Mobilise, explores the 5G future of the MVNO.

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08 September, 2021

Improving customer retention in telecoms

A survey conducted by Accenture revealed that 77% of telcoms customers are willing to retract their loyalty towards a specific network operator. Lock-in contracts are no longer sufficient to retain a customer base long term.

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19 August, 2021

Lessons from Mobile World Congress: Seizing digital opportunity is top of the telecoms agenda

As a highlight of many tech company calendars, Mobile World Congress (MWC) was sorely missed in 2020. Back with an albeit smaller, socially distanced bang in June 2021, MWC still didn’t disappoint.

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15 July, 2021

The era of the eSIM

Operators have seemed hesitant to push the benefits of eSIMs to their customers, despite embedded SIMs playing a role in Internet of Things (IoT) technology for several years. But there are several reasons why now, more than ever, eSIMs could be getting the impetus they deserve. Here, Hamish White founder and CEO of telecommunications software provider Mobilise, explains why we’re in the era of the eSIM.

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13 July, 2021

A telco’s role in sustainable business: Can the telecoms industry boost sustainability?

Although not the biggest culprit of heightened carbon emissions and waste production by far, the telecommunications industry must still make its operations, products and services more sustainable. What should telcos focus on to reduce their environmental impact? Here, Hamish White, CEO of telecommunications software provider Mobilise, investigates how the telecoms sector can improve its own sustainability, and extend the industry’s positive environmental impact to other sectors.

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