Guavus

Guavus, a Thales company and provider of artificial intelligence (AI)-based analytics solutions for communications service providers (CSPs), announced that its new Service-IQ Device Management Analytics (DMA) solution has been selected by one

So far in this series, we’ve looked at the ways in which CSPs can improve the subscriber experience by looking at their service assurance and care functions through the lens

In the first part of this series, I outlined how CSPs are improving service operations by looking at their business through the lens of the customer, says Jean-Phillipe Goyet of Guavus.

The telecoms market has become saturated to the extent that communications service providers (CSPs) can no longer compete on price and service packaging.

Pirjo Tuomi has joined Guavus as vice president of sales for the cable sector. Tuomi will head Guavus’ cable global sales team, working closely with operator customers around the world.

Guavus has appointed Dr. Roger Brooks, an information in analytics based on large scale machine learning, as its chief scientist. Brooks joins from HP Software where e focused on advancing

Guavus has announced the launch of a new suite of applications to enable the next generation of contextual customer experience analytics that fully illustrate the customer journey across networks and

As communications service providers (CSPs) look to create an omni-channel for CEM, they need to introduce new processes, systems and skills into their businesses. “All CSPs want an omni-channel, but

International cable company Liberty Global has made a strategic investment in real-time big data analytics provider, Guavus.

The Internet of Things (IoT) is growing at a phenomenal pace. Estimates about how many connected devices will be in operation by 2020 range from 25 billion to 75 billion.