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13 November, 2019
A new survey by the TM Forum, the industry association driving digital transformation through collaboration, confirms that both sides of the communications industry are making progress in using Open APIs. But it also reveals that vendors’ native Open API support lags behind the demand from CSPs.
14 August, 2018
Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year service agreement, Amdocs will assist Globe in modernising its IT operations across several lines of the operator’s business. The vendor will focus on delivering enhanced customer experience across all Globe’s customer touchpoints and will introduce capabilities including artificial intelligence (AI) and machine learning (ML). Here, Rebecca Eclipse, the chief customer experience officer at Globe Telecom, provides further details of the deployment.
09 March, 2018
Neural Technologies, a provider of revenue management and digital integration solutions, has been presented with a Certificate of Recognition at the Globe Telecom’s Annual Information Systems Group Awards. (more…)
13 February, 2018
While the internet of things (IoT) provides a wealth of opportunities for device manufacturers, communications service providers (CSPs) and application developers, the pervasive fragmentation of the ecosystem is slowing down uptake and making it difficult for industry stakeholders to benefit from the IoT and expand its capabilities as an holistic ecosystem, writes Joann O’Brien, the vice president of APIs and ecosystems at TM Forum.
30 January, 2018
Openet announced that it has entered into a partnership with Globe Telecom to provide its Digital Business Platform to the Philippines-based operator. Globe has chosen Openet’s Digital Business Platform to provide monetisation and customer engagement for all data services. (more…)
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