Frederic Durand
Emotional connections are the building blocks of customer loyalty
Brand loyalty is achieved through emotion and trust, says Frederic Durand, the chief executive and founder of Diabolocom.
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How to deliver a superior omnichannel experience for your customers
In a constantly connected and mobile society, providing an omnichannel customer service has become indispensable for brands looking to connect with busy customers.
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The importance of the human touch in contact centres
In an environment fuelled by technology, it is imperative to customer experience for contact centres to maintain human interaction, writes Frederic Durand, the chief executive and founder of Diabolocom.
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