SMBs face up to cybersecurity risk in remote work era

When Covid-19 first spread globally, businesses weren’t just fearful of the virus but also of what it meant for their work environments as they shifted to remote working. As we

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Forrester names FICO a leader in new digital decisioning platforms report

FICO has been named a leader by Forrester Research in The Forrester Wave: Digital Decisioning Platforms, Q4 2020.

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Prepare for the next wave of disruption by disrupting what’s already there

“Continuous everything” is…everything in today’s business world. Continuous delivery, continuous quality, continuous service, and everything that goes into providing those in this age of the customer are paramount to every

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Cyxtera named a strong performer among zero trust eXtended ecosystem providers by independent research firm

Cyxtera Technologies, the secure infrastructure company, announced that Forrester Research, a providing global research and advisory firm, has named Cyxtera as a strong performer in its report “The Forrester Wave Zero Trust eXtended Ecosystem Providers, Q4

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Manhattan Associates introduces Customer Engagement solution

Manhattan Associates, Inc., announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalised service. Part of the Manhattan Active™ Omni platform, Manhattan Customer Engagement is the

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The impact of artificial intelligence on the call centre

Thanks to hype, Hollywood and media coverage, much of what we perceive to be artificial intelligence (AI) is often wildly inaccurate, says Morgan Jones of Televerde.

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Open source security and the Internet of Things

Today’s consumer devices are becoming defined by their embedded technologies. Wireless locks for everything from doors to bicycles can be controlled from your smartphone, eliminating the frustration of lost keys

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Big data, the IoT, and how ERP can make good on the promise of real-time actionable intelligence

Mobile, social, analytics, cloud, the Internet of Things (IoT), nanotechnology, 3D printing and more … manufacturers are facing a barrage of information about how new disruptive technologies will change the

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Mobile wallets: The new fraud frontier

Mobile wallets are enjoying increasing adoption. Payments made via mobile devices in the United States are expected to total $90 billion by 2017, a big jump from the $12.8 billion

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