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16 May, 2018Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software. (more…)
18 December, 2017Shifts and fluctuations occur in every sector, with political, economic, and social factors all guiding peaks and troughs, positive and negative. According to the CEO of BICS, Daniel Kurgan, the telecoms industry throughout 2017 has been testament to this. (more…)
07 April, 2017Infobip, a global cloud communications platform, has opened a new office in Milan. The move follows growing national demand for Infobip’s professional messaging services, particularly as Infobip has a number of on-going projects with leading Italian tech companies and corporations. (more…)
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