Vonage’s Proactive Connect aims to boost engagement by driving personalised, two-way conversations at scale

Vonage, a global provider of cloud communications aiming to help businesses accelerate their digital transformation, has launched Proactive Connect, a tool that enables businesses to deliver customised, large scale, omnichannel

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Infobip partners with BT to enhance customer experience offering for businesses messaging in the UK

London, UK – Infobip, the global cloud communications platform, is partnering with BT to offer UK business customers the opportunity to scale, design and orchestrate personalised customer experiences across channels including WhatsApp, Rich

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New research reveals the top contact centre technology trends over the next 12 months

Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software.

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2018 means innovating communications for a ‘connected world’, says one operator

Shifts and fluctuations occur in every sector, with political, economic, and social factors all guiding peaks and troughs, positive and negative. According to the CEO of BICS, Daniel Kurgan, the

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Infobip opens Milan office to serve Italian enterprises, telcos, global internet and OTT companies

Infobip, a global cloud communications platform, has opened a new office in Milan. The move follows growing national demand for Infobip’s professional messaging services, particularly as Infobip has a number

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