A third of contact centre professionals highlight ‘security breaches’ among their biggest video call challenges

Over a third (34%) of contact centre professionals, polled for a new survey commissioned by Enghouse Interactive, highlighted ‘security breaches’ (i.e. anonymous people entering meetings uninvited) as one of the biggest

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It’s time to fix broken processes in the contact centre

Go back little more than a decade and most contact centres followed the traditional model of being office-based with headphone-wearing operators packed together like battery hens answering fixed line phone

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Top uses for contact centre analytics

The use of real-time speech analytics (RTSA) solutions to continuously monitor conversations between agents and customers enables businesses to effectively measure stress levels, script clarity, over-talking and raised voices.

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Datametrix selects Enghouse Interactive for contact centre as a service

Enghouse Interactive has announced that systems integrator and network solutions provider, Datametrix, a wholly-owned subsidiary of Telenor Group, has selected Enghouse Interactive Contact Center: Service Provider (CCSP) as the platform

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Enghouse Interactive agrees partnership with Skype specialist Koris

Enghouse Interactive has signed up Koris, a UK-based managed services provider, as a new member of its EMEA partner programme to enhance the reach and quality of its Skype for

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Microsoft Gold Partner, Enghouse Interactive, announces Communications Center and Attendant Console are certified for Skype for Business

Following an announcement at the 2016 Microsoft Worldwide Partner Conference, Enghouse Interactive can reveal that Enghouse Interactive contact centre and attendant console solutions, Attendant Console 2016 and Communications Center 2016, are certified

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Enghouse Interactive brings emotional intelligence to call centres

Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional intelligence to bear in their interactions with customers with the launch of a new

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