engagement
GSMA announces speakers for mobile 360 series – West Africa
The GSMA has announced the first speakers for the 2018 Mobile 360 Series – West Africa conference, which will take place 11-12 April at the Radisson Blu Abidjan Airport Hotel
Read moreLogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup
LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence
Read moreOTT/TV everywhere enabler Xstream launches customer engagement tool to speed video content revenues
Over-the-top (OTT) service provider and TV Everywhere enabler Xstream A/S has launched a new customer engagement tool. This reportedly enables video providers to boost subscriber acquisition, speed up conversion into
Read moreOmnichannel : The missing link in operator messaging revenues
The first text message was sent in 1992. Typed from a PC and containing only two words, it was sent via Vodafone’s network and became the first application-to-person SMS.
Read moreRobust self-service platform now essential in the modern customer engagement centre, says Aspect
Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of
Read moreTelling it straight to customers
When I met Alan Coleman, CEO of Brite:Bill recently it was 12 months since we’d spoken. It was also a reminder that six year-old companies can do a lot of
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