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04 April, 2018The GSMA has announced the first speakers for the 2018 Mobile 360 Series – West Africa conference, which will take place 11-12 April at the Radisson Blu Abidjan Airport Hotel in Abidjan, Côte d’Ivoire. The event is organised with the support of the Ministry of Post and ICT of Côte d’Ivoire, (more…)
16 February, 2018LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. (more…)
17 August, 2017Over-the-top (OTT) service provider and TV Everywhere enabler Xstream A/S has launched a new customer engagement tool. This reportedly enables video providers to boost subscriber acquisition, speed up conversion into paying customers and to lengthen customer retention times. (more…)
02 June, 2017The first text message was sent in 1992. Typed from a PC and containing only two words, it was sent via Vodafone’s network and became the first application-to-person SMS. (more…)
06 March, 2017Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions. (more…)
15 March, 2016When I met Alan Coleman, CEO of Brite:Bill recently it was 12 months since we’d spoken. It was also a reminder that six year-old companies can do a lot of growing. (more…)
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