GSMA announces speakers for mobile 360 series – West Africa

The GSMA has announced the first speakers for the 2018 Mobile 360 Series – West Africa conference, which will take place 11-12 April at the Radisson Blu Abidjan Airport Hotel

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LogMeIn introduces the future of customer engagement with new A.I. powered Bold360 product lineup

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence

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OTT/TV everywhere enabler Xstream launches customer engagement tool to speed video content revenues

Over-the-top (OTT) service provider and TV Everywhere enabler Xstream A/S has launched a new customer engagement tool. This reportedly enables video providers to boost subscriber acquisition, speed up conversion into

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Omnichannel : The missing link in operator messaging revenues

The first text message was sent in 1992. Typed from a PC and containing only two words, it was sent via Vodafone’s network and became the first application-to-person SMS.

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Robust self-service platform now essential in the modern customer engagement centre, says Aspect

Customer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of

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Telling it straight to customers

When I met Alan Coleman, CEO of Brite:Bill recently it was 12 months since we’d spoken. It was also a reminder that six year-old companies can do a lot of

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