Digitalised DSP operations: Customer care evolution to a brand management platform

There are three journeys that today’s Communications Service Providers (CSPs) must make to become modern Digital Service Providers (DSPs):

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Wipro and Etiya announce strategic partnership

Wipro has announced a strategic partnership with Etiya, a provider of services to transform communications and digital service providers’ businesses.

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Digital Operating Models for CSPs: The DSP Equation

Communications Service Providers (CSPs) know they need to transform to meet the desires of the new generation of digital consumers who are accustomed to the instant-gratification, online world of Amazon,

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Simulating APIs the fastest way to stimulating your online economy

New generation digital service providers (DSPs) need to be able to plug in new platforms or partners and immediately create products to compete. In order to easily access other web-based

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CSG survey finds 28% of CSPs see DSP transformation as top growth area

CSG International has announced the results of its recent global market survey, designed to understand how communications service providers (CSPs) are transforming their businesses to better support digital services.

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Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 2

In order for operators to become a Digital Service Provider they need to undergo digital transformation which involves digital service portfolio and capabilities required by service providers to deliver those

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Delivering an Omni-channel customer experience is a must for Digital Service Providers: Pt 1

In order for operators to become a DSP they need to combine digital activity with strong leadership, create business and IT alignment to turn technology into transformation. They need to

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Making money from APIs? I’d like to see that

Money has always been thought of as the source for all evil, but without it not much good happens either. For CSPs the perennial battle to maintain revenues means they

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CSPs must ensure their BSS/OSS are up to the task of next-gen disruptive business models

We keep hearing that the Internet of Things (IoT) will encompass 50 billion devices by 2020 and that these devices will generate trillions of transactions.

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MATRIXX Software and Vlocity announce partnership and launch digital industry cloud solution for telcos

MATRIXX Software and Vlocity, the Industry Cloud Apps company, have announced a strategic partnership and launch of Go Digital™, a cloud-based solution that helps communications and digital service providers (DSPs) deliver a

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