Dr Janne Ohtonen
Career Snapshot: Janne Ohtonen, director of customer experience management, Openet
VanillaPlus: What was your first job? Dr. Janne Ohtonen: My first unofficial job was in programming, a software that calculated axle masses for trucks. I was less than 10 years old
Read moreHow to make telecoms customers feel like they belong
In an era of customer-centricity, operators are becoming increasingly concerned by the way in which they serve their customers. This has led to operators’ shifting their focus to ensure customer
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