Using subscriber intelligence and AI to boost operator revenues

The traditional telecoms industry is going through massive disruption. Traditional revenue streams for communication service providers (CSPs) are in decline, while stagnant regulations threaten market nimbleness.

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Providing a ‘Digital Experience’ to a consumer takes more than just a digital user front end: DXI Phase 2

In earlier articles, we have explored what makes a customer’s experience an “digital experience” so desired by Digital Natives and other tech-savvy users.

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Understanding and addressing the Big Data challenge

Starting out on the Big Data journey is daunting for any organisation. And there are plenty of distractions that can lead you astray along the way.

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