The digital transformation of CSPs

While a significant number of traditional communication service providers (CSPs) have already started their digital transformation journey, there are still a large number globally that have not yet begun. Digital

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Digital transformation delays cost firms over £3mn per project, research shows, as 72% of organisations shun large projects

Reading, UK. 28 September 2022 – As digital transformation remains top of the agenda for many businesses, research conducted for low-code application development platform, Toca, reveals the extent of the

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Quantre Solutions and Tech Mahindra partner to provide customer communication services in US and UK

Quantre Solutions, a customer communications management consulting service provider headquartered in the US, has announced a strategic partnership with Tech Mahindra, a provider of digital transformation, consulting and business re-engineering

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Vodafone claims to transform home wi-fi usage in Europe

New research by Vodafone has revealed that European households have rapidly shifted to permanent ‘digital-first’ lifestyles in the wake of the global pandemic. This means high-quality, reliable and secure Wi-Fi

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Improving customer retention in telecoms

A survey conducted by Accenture revealed that 77% of telcoms customers are willing to retract their loyalty towards a specific network operator. Lock-in contracts are no longer sufficient to retain a customer

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