digital channels
Consumers aren’t as opposed to bots as you might think, survey finds
While bots are often cited as a reason for poor customer service, new research from Genesys finds many U.K. consumers do not rank them high on their list of frustrations. In fact,
Read moreThe CSP dilemma in the IoT revolution
The likes of 5G, artificial intelligence (AI) and in particular – the Internet of Things (IoT), are predicted to change the way we work and live as we move forward
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