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20 February, 2019
The customer is king. How many times have we heard that over the years? And yet it’s more true now than ever, writes Francesco Venturini, the global industry senior managing director for communications and media at Accenture. With seemingly limitless choice at their fingertips, customers want more and if you don’t give it to them, they’ll move on to someone that will.
08 February, 2019
“Continuous everything” is…everything in today’s business world. Continuous delivery, continuous quality, continuous service, and everything that goes into providing those in this age of the customer are paramount to every successful enterprise. (more…)
25 October, 2018
Cyxtera Technologies, a secure infrastructure company, has achieved Amazon Web Services (AWS) Security Competency status for its AppGate SDP solution and expertise in Infrastructure Security. (more…)
19 October, 2018
It’s a last quarter of 2018 and we can see how extensively leading network equipment vendors, solution providers and communication service providers (CSPs) are moving towards next generation of connectivity network in the form of 5G. This shift leads to growing maturity and development in network functions virtualisation (NFV) technology driven by active contribution by open source communities as well as work around new innovative proof of concepts jointly implemented by commercial vendors, writes Sagar Nangare, a digital strategist at Calsoft.
21 August, 2018
SnapLogic, a provider of self-service application and data integration, announced dedicated DevOps and automation capabilities, including new integration with GitHub and support for Mesosphere to automate critical elements of continuous integration and continuous delivery (CI/CD). (more…)
14 August, 2018
Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year service agreement, Amdocs will assist Globe in modernising its IT operations across several lines of the operator’s business. The vendor will focus on delivering enhanced customer experience across all Globe’s customer touchpoints and will introduce capabilities including artificial intelligence (AI) and machine learning (ML). Here, Rebecca Eclipse, the chief customer experience officer at Globe Telecom, provides further details of the deployment.
25 May, 2018
Tenable®, Inc., the Cyber Exposure company, released a new research report that quantifies the window of opportunity cybercriminals have to weaponise vulnerabilities. The research found that cybercriminals have a median seven-day window of opportunity during which they can exploit a vulnerability to attack their victims, (more…)
22 May, 2018
Telecoms operators, by tradition, are not seen as fast-moving businesses. They are always striving to be agile, but their reliance on legacy systems – coupled with their dysfunctional, locked-in relationships with legacy vendors – has created a slow-moving animal, often at odds with the pace of the Internet generation. (more…)
21 May, 2018
In space exploration, NASA needed a way to monitor and control each of its spacecraft, space stations and satellites that were sent from Earth, writes Ganesan Arulanandham, a consulting partner at Wipro.
27 March, 2018
With just weeks before the General Data Protection Regulation (GDPR) is imposed, time is running out for communications service providers (CSPs) to ensure all their mechanisms are in place to be compliant. While previous regulations were more focused on protecting personal data and how information is stored, this new regulation takes it a step further and focuses on how personal data is actually processed. With today’s complex IT environments and cloud deployments, this is no simple task. Getting everything in place for the May deadline has become a real challenge for many CSPs, especially when it comes to ensuring their revenue assurance and fraud management solutions are compliant, writes Carlos Marques, the director of product marketing at WeDo Technologies.
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