David Hall-Tipping
Reducing customer churn through data analytics
Over 90% of adults in the UK have a mobile phone, and two-thirds of the total population owns a smartphone, according to Ofcom’s 2015 Communications Market Report – meaning the
Read moreQuality Pays: Use data dashboards to improve mobile service
According to a 2014 Telegraph investigation, one million mobile users across Britain face unreliable network coverage. It’s likely that, at one point or another, poor mobile experience has changed perception
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