CX
Unlocking ancillary revenue stream success
Travel companies should choose their ancillary services wisely In an era where customer experience (CX) reigns supreme, travel companies are diversifying revenue streams to enhance the customer journey. Ancillary services
Read moreHow CSPs will drive customer experience (CX) excellence in 2022
Communication service providers have helped get the UK and many other countries through the pandemic. Their networks and services ensured children could continue learning during lockdowns and have kept people
Read moreEnghouse Systems acquires Altitude Software as traditional on-premise providers react to rise of cloud
2020 was a thrilling year for the contact centre solutions industry, says Frost & Sullivan, and it expects 2021 will be no different. Now Enghouse Systems has acquired Altitude Software
Read moreThe changing face of customer loyalty
New research shows that 76% of consumers admit they would switch to a competitor if they have just one bad experience with a brand they like. On the flipside, over half
Read moreDSP chooses Netcracker to aid CSP transformation
Yes, the headline is the right way around.
Read moreGlobe’s Eclipse shares view of Amdocs customer experience collaboration
Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year
Read moreBoost the customer experience from the eyes of the operator
Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews
Read moreHumanise the customer experience with AI
It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at
Read moreFrom Neverland to Wonderland –The journey to B2B omnichannel
Walt Disney may not be regarded as the godfather of customer experience (CX), but his 1956 rallying call to Disneyland staff is perhaps an early pencil sketch. “Whatever you do,”
Read moreOmni-channel commerce specialists Manhattan Associates appoints Craig Summers as UK managing director
Manhattan Associates, Inc. has appointed Craig Summers to the position of managing director, UK. In this role, Summers will lead and manage all aspects of Manhattan’s UK business, including Sales, Professional Services
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