Unlocking ancillary revenue stream success

Travel companies should choose their ancillary services wisely In an era where customer experience (CX) reigns supreme, travel companies are diversifying revenue streams to enhance the customer journey. Ancillary services

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How CSPs will drive customer experience (CX) excellence in 2022

Communication service providers have helped get the UK and many other countries through the pandemic. Their networks and services ensured children could continue learning during lockdowns and have kept people

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Enghouse Systems acquires Altitude Software as traditional on-premise providers react to rise of cloud

2020 was a thrilling year for the contact centre solutions industry, says Frost & Sullivan, and it expects 2021 will be no different. Now Enghouse Systems has acquired Altitude Software

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The changing face of customer loyalty

New research shows that 76% of consumers admit they would switch to a competitor if they have just one bad experience with a brand they like. On the flipside, over half

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DSP chooses Netcracker to aid CSP transformation

Yes, the headline is the right way around.

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Globe’s Eclipse shares view of Amdocs customer experience collaboration

Amdocs has announced a new collaboration with Amazon Web Services to enable Globe Telecom, one of the Philippine’s largest telecommunications providers, to deliver cloud-based intelligent customer engagement. Under the multi-year

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Boost the customer experience from the eyes of the operator

Think back to when you opened your first bank account. Chances are, you’re still with that same bank as more people get divorced than switch bank provider, writes Brian Andrews

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Humanise the customer experience with AI

It’s easy to fear for the loss of the human touch when it comes to customer experience (CX) these days, writes Ryan Lester, the director of customer engagement technologies at

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From Neverland to Wonderland –The journey to B2B omnichannel

Walt Disney may not be regarded as the godfather of customer experience (CX), but his 1956 rallying call to Disneyland staff is perhaps an early pencil sketch. “Whatever you do,”

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Omni-channel commerce specialists Manhattan Associates appoints Craig Summers as UK managing director

Manhattan Associates, Inc. has appointed Craig Summers to the position of managing director, UK. In this role, Summers will lead and manage all aspects of Manhattan’s UK business, including Sales, Professional Services

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