customers

Orange and Vivendi have joined forces to meet the expectations of the fast-growing African continent, keen to consume cultural goods and rediscovering, after three decades in which cinemas had all

Contact centre solutions provider Avaya Holdings Corp and Afiniti, a provider of artificial intelligence (AI)-based behavioural pairing solutions, have announced a strategic partnership to improve enterprise customer experience and contact centre performance

LogiSense, a global provider of usage rating and subscription billing solutions, announced that Aureon, a business support service provider, will streamline its billing systems into LogiSense’s EngageIP monetisation platform.

Orange Business Services and Siemens, the factory automation equipment provider, have joined forces to drive the adoption of the Internet of Things (IoT) in the industrial sector by simplifying integration and promoting

It has been announced that Etisalat, Singtel, SoftBank and Telefónica have signed an agreement to create the first Global Telco Security Alliance (GTSA) offering enterprises access to a comprehensive portfolio

The use of real-time speech analytics (RTSA) solutions to continuously monitor conversations between agents and customers enables businesses to effectively measure stress levels, script clarity, over-talking and raised voices.

Nokia is strengthening its cloud and data centre services with the official launch of the first Nokia Cloud Collaboration Hub in Asia. Based in Singapore, the hub is an execution centre

The latest MiGR8-2-UC from VOSS delivers massive performance improvements over previous versions. Faster migrations mean lower labor costs, less downtime, and shorter change freezes for end-users,

Huawei announced that Huawei Azure Stack Hybrid Cloud Solution will be launched on April 3 and will be available globally. Based on Huawei’s FusionServer and switches as well as Microsoft

Hollis Technology, a UK provider of business support solutions, has announced further expansion of its technology product portfolio through a partnership with Cisco Meraki, a provider of cloud-managed IT networking solutions.