Thailand’s AIS upgrades to Netcracker 12 revenue management to optimise customer experience

Netcracker Technology has announced that Advanced Info Service Public Company Ltd (AIS) is upgrading to Netcracker 12 to deliver a better digital customer experience and meet myriad internal business objectives.

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7 key points that will define the future of Wi-Fi

Since its birth in 1985, the Wi-Fi “industry” has grown exponentially. Although originally designed to replace Ethernet cables in local computer networks, nowadays Wi-Fi’s use is ubiquitous. Fon, a carrier

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Dialog consolidates on Netcracker’s customer billing solution to bill all residential and B2B business

Dialog Axiata, a subsidiary of Axiata Group Berhad, is reported by Netcracker Technology to have expanded its partnership by using the vendor’s Customer Billing Management solution to consolidate billing across

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MapR extends advanced on-demand technical training and certification with Academy Pro

MapR Technologies, Inc., provider of the Converged Data Platform that enables organisations to create intelligent applications that fully integrate analytics with operational processes in real time, introduced MapR Academy Pro,

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Oracle announces new artificial intelligence apps to improve customer experience

Oracle has announced new artificial intelligence-based customer experience apps that are designed to enable commerce, marketing, sales and service professionals to deliver smarter experiences across the customer lifecycle in real

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Stars of Scotland’s technology sector recognised at Digital Tech Awards

ScotlandIS, the body representing Scotland’s digital technologies industry, has announced the winners of the 2017 Digital Technology Awards. The awards, now in their seventh year, celebrate the growth and success of Scotland’s digital

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Best practice guidelines issued for mobile network operators ahead of GDPR in 2018

As mobile network operators (MNOs) are responsible for customer data at all times, data protection plays an essential part of procurement in enterprise messaging.

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Rapid application and service deployment vital in making customer experience a key differentiator, says Claranet

Organisations must develop and deploy applications and services quickly if they want to ensure customer experience remains a key differentiator.

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Telecoms and learning from your favourite restaurant

Imagine deciding to go to a new mobile operator after having heard so much (from them) about how great they were. You call them up and are greeted by a

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NEC collaborates with DHC to promote SDN business in China

NEC Corporation announced a collaboration with Chinese software developer and provider Dalian Hi-Think Computer Technology Corp. (DHC) for promoting software-defined networking (SDN) business in China.

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