customer

A new, global research study by Brite:Bill, an Amdocs company, has found that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn. More than

Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software, global provider of fully-integrated consumer engagement, workforce optimisation and

New research announced by Callcredit Information Group found that the number of fraud professionals planning to use machine learning to tackle fraud in the next three years has doubled from

ZTEsoft is pleased to announce that Orange Group has selected its ZSmart Digital BSS to support the strategic transformation of the IT ecosystems in its subsidiaries in Cameroon,Central African Republic,

Interoute, a global cloud and network provider, has revealed new survey results showing almost two-thirds (63%) of businesses across Europe are anticipating high growth in the year ahead.

‘PIN on Mobile’ (PoM, also known as ‘PIN on Glass’) is the latest innovation in payment acceptance that is set to revolutionise the Payments industry. The publication of a new,

SAP SE has announced an enhanced release of the SAP® Hybris® Commerce solution for the telecommunications and media industries. The telecommunications and media accelerator, developed in collaboration with IBM, addresses industry-specific challenges when engaging,

Device intelligence provider Tweakker announced that Telenor Norway will pilot its Device Guides solution to encourage almost 1 million subscribers to use online self-care guides to resolve any smartphone and service related

Telecoms organisations face the most DNS-based attacks, and each attack costs companies an average of £460,000 (€513,000) to remediate. So says EfficientIP, a provider of DDI (DNS, DHCP, IPAM) solutions, in

Telekom Serbia, a provider of the communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different