customer

Customers are channel blind – they just want a good retail experience. Yet retailers persisting with fragmented, omnichannel strategies are damaging consumer experiences, undermining retail respect and actively encouraging consumer

Over the last year there has been a rush to offer greater value with unlimited plans may have seemed beneficial for consumers, but the reality is that it resulted in

Customer experience solutions provider Sabio has announced that it has acquired Bright UK Limited, the customer service data and analysis experts. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to

NEC Corporation and Netcracker Technology announced that Etisalat has implemented NEC/Netcracker’s full-stack Network-as-a-Service (NaaS) solution for the deployment of its residential virtual customer premises equipment (vCPE). Etisalat is the first communications service provider to leverage

A series of cyber security services that support the entire infrastructure of an ABB AbilityTM Collaborative Operations Centre is available from ABB. Collaborative Operations connects people in production facilities, headquarters, and at

Gemalto, the provider in digital security, is supplying Telefónica Deutschland, Germany’s mobile communication provider, with an identity verification service. It will complement the existing verification solutions and enable prepaid customers to easily confirm

Global mobile device management vendor, Sicap Schweiz AG, has complemented its flagship Device Management Centre solution with a VoLTE Device Entitlement Server suitable for all leading mobile operating systems in the

LogMeIn, Inc. has introduced the new artificial intelligence (A.I.)-powered Bold360 product portfolio. It is said by the company to bring together chatbots and human agents. The new Bold360 leverages artificial intelligence

Device intelligence providers Tweakker and Mobilethink report that last year they increased the number of mobile operators moving customer care to the cloud, and slashed human assisted queries by 30%.

IT security company, Rohde & Schwarz Cybersecurity, has received an initial order from an unnamed European communication service provider (CSP) to deliver an advanced traffic analytics solution. The holistic analytics